FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
1. How long will it take to receive my order?
Standard tracked shipping to the United States and the United Kingdom takes 7 - 14 business days. International shipping takes 10 - 20 business days. Please allow 1 - 3 business days for order processing.
Standard tracked shipping to the United States and the United Kingdom takes 7 - 14 business days. International shipping takes 10 - 20 business days. Please allow 1 - 3 business days for order processing.
2. How can I track my package?
Once your order is shipped, you will automatically receive an email with a tracking number. You can track your package 24/7 by clicking the "Track Your Order" page in our footer menu.
Once your order is shipped, you will automatically receive an email with a tracking number. You can track your package 24/7 by clicking the "Track Your Order" page in our footer menu.
3. What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your fitness gear, please contact us at support@zelxstore.com, and our team will guide you through the return process.
We offer a 30-day return policy. If you are not completely satisfied with your fitness gear, please contact us at support@zelxstore.com, and our team will guide you through the return process.
4. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure payments through PayPal and UseePay.
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as secure payments through PayPal and UseePay.
5. Can I cancel or change my order?
If you need to change or cancel your order, please contact us at support@zelxstore.com within 12 hours of placing it. Once the order has been processed and shipped, we cannot make any changes.
If you need to change or cancel your order, please contact us at support@zelxstore.com within 12 hours of placing it. Once the order has been processed and shipped, we cannot make any changes.