How can we
help?

Choose your colour and size, add the item to your bag and check out. Your order confirmation arrives by email right away.

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay and Shop Pay — plus Shop Pay Installments to split a purchase. Local methods may appear at checkout depending on your country.

Payments are processed securely; we never see or store your card details.

Yes, within 12 hours of placing it — email support@zelxstore.com with your order number. After that the order goes into production and can't be changed.

Subscribe to the newsletter at the bottom of any page for 15% off your first order. Subscribers also hear about new drops first.

To the United States and 40+ other countries — available countries are shown at checkout. US shipping is always free. International shipping is free on every order. Prices are set for each region and already include free tracked shipping — no extra fees at checkout.

Orders are made for you and processed in 1–3 business days. Tracked delivery then usually takes 12–20 business days, to the US and internationally. Customs can occasionally add time.

You'll get a tracking number by email when your order ships. You can also check status anytime on the Track Order page with your order number and email.

International orders may be subject to duties or taxes set by your country's customs. They're not included in our prices and, where they apply, are collected on delivery.

Request a return within 14 days of receiving your item. Items must be unworn, unwashed, with tags attached and in original packaging.

Because pieces are made to order, we often refund without needing the item back. If a physical return is needed, return shipping is on you — unless the item arrived damaged, defective or incorrect.

Email support@zelxstore.com with your order number and the item. We'll tell you whether to send it back (often not needed) and, if so, where. Please don't send anything before contacting us — unrequested returns can't be accepted.

Yes. Send us your order number and the size you need, and we'll help you get the right fit.

Email us within 7 days of delivery with your order number and a photo. Choose a free replacement or a full refund — at no cost to you.

Once approved — or once a requested return arrives and is checked — you'll get an email and the refund goes to your original payment method. Your bank may take a few business days to show it.

Mostly a relaxed, oversized streetwear fit with dropped shoulders and a boxy shape. Each product page states the exact fit: oversized, boxy, regular or slim.

Open the Size Guide on the product page and compare with a piece you own and like. Most pieces are cut oversized: take your usual size for a relaxed fit, size up for extra room, down for closer. See choosing an oversized hoodie size.

Many hoodies, sweatshirts, tees and sweatpants are — find them in the Unisex, Men and Women collections.

An independent streetwear brand focused on heavyweight basics — oversized hoodies, boxy tees, sweatpants and denim — with a clean, minimal look.

Yes. Each piece is produced after you order, avoiding overproduction and waste — that's why orders take 1–3 business days before shipping.

Heavyweight fabrics like thick cotton jersey and brushed fleece. Exact composition and GSM are on every product page — see GSM explained.

Wash inside out on a cold, gentle cycle with similar colours. No bleach. Tumble dry low or hang dry; iron inside out on low.

Email support@zelxstore.com or use the Contact page — we reply to every message within 12 hours.