Shipping policy
Shipping
Every ZELX piece is made to order and shipped with tracking. Shipping is free on every order to every country listed below — prices are set for each region and already include tracked shipping, with no extra fees at checkout.
You'll receive a tracking link by email as soon as your order ships. Delivery times are estimates and can be delayed during sale periods, holidays or by customs. Changes or cancellations are possible within 12 hours of ordering — email support@zelxstore.com.
Where we ship
United States
| Country | Service | Delivery time | Cost |
|---|---|---|---|
| United States | Free Tracked Shipping | 7–14 business days | Free |
Europe
| Country | Service | Delivery time | Cost |
|---|---|---|---|
| Austria | Free Tracked Shipping | 8–15 business days | Free |
| Belgium | Free Tracked Shipping | 8–15 business days | Free |
| Bulgaria | Free Tracked Shipping | 8–15 business days | Free |
| Croatia | Free Tracked Shipping | 8–15 business days | Free |
| Czech Republic | Free Tracked Shipping | 8–15 business days | Free |
| Denmark | Free Tracked Shipping | 8–15 business days | Free |
| Estonia | Free Tracked Shipping | 8–15 business days | Free |
| Finland | Free Tracked Shipping | 8–15 business days | Free |
| France | Free Tracked Shipping | 8–15 business days | Free |
| Germany | Free Tracked Shipping | 8–15 business days | Free |
| Greece | Free Tracked Shipping | 8–15 business days | Free |
| Hungary | Free Tracked Shipping | 8–15 business days | Free |
| Ireland | Free Tracked Shipping | 8–15 business days | Free |
| Italy | Free Tracked Shipping | 8–15 business days | Free |
| Latvia | Free Tracked Shipping | 8–15 business days | Free |
| Lithuania | Free Tracked Shipping | 8–15 business days | Free |
| Luxembourg | Free Tracked Shipping | 8–15 business days | Free |
| Netherlands | Free Tracked Shipping | 8–15 business days | Free |
| Norway | Free Tracked Shipping | 8–15 business days | Free |
| Poland | Free Tracked Shipping | 8–15 business days | Free |
| Portugal | Free Tracked Shipping | 8–15 business days | Free |
| Slovakia | Free Tracked Shipping | 8–15 business days | Free |
| Slovenia | Free Tracked Shipping | 8–15 business days | Free |
| Spain | Free Tracked Shipping | 8–15 business days | Free |
| Sweden | Free Tracked Shipping | 8–15 business days | Free |
| Switzerland | Free Tracked Shipping | 8–15 business days | Free |
| United Kingdom | Free Tracked Shipping | 8–15 business days | Free |
Rest of world
| Country | Service | Delivery time | Cost |
|---|---|---|---|
| Australia | Free Tracked Shipping | 10–20 business days | Free |
| Bahrain | Free Tracked Shipping | 10–20 business days | Free |
| Canada | Free Tracked Shipping | 10–20 business days | Free |
| Hong Kong | Free Tracked Shipping | 10–20 business days | Free |
| India | Free Tracked Shipping | 10–20 business days | Free |
| Indonesia | Free Tracked Shipping | 10–20 business days | Free |
| Israel | Free Tracked Shipping | 10–20 business days | Free |
| Japan | Free Tracked Shipping | 10–20 business days | Free |
| Kazakhstan | Free Tracked Shipping | 10–20 business days | Free |
| Malaysia | Free Tracked Shipping | 10–20 business days | Free |
| Mexico | Free Tracked Shipping | 10–20 business days | Free |
| New Zealand | Free Tracked Shipping | 10–20 business days | Free |
| Oman | Free Tracked Shipping | 10–20 business days | Free |
| Philippines | Free Tracked Shipping | 10–20 business days | Free |
| Saudi Arabia | Free Tracked Shipping | 10–20 business days | Free |
| Singapore | Free Tracked Shipping | 10–20 business days | Free |
| South Korea | Free Tracked Shipping | 10–20 business days | Free |
| Taiwan | Free Tracked Shipping | 10–20 business days | Free |
| Thailand | Free Tracked Shipping | 10–20 business days | Free |
| United Arab Emirates | Free Tracked Shipping | 10–20 business days | Free |
If your country isn't listed, we can't deliver there yet — it won't be available at checkout. Email support@zelxstore.com to ask about your country.
Duties & taxes
United States: all import duties and taxes are prepaid by us. Nothing to pay on delivery.
All other countries: depending on your country, the carrier may charge local import VAT/GST, customs duty or a handling fee on delivery. These charges are set by your country's customs, not by ZELX, and are not included in the checkout price. For example, in the EU, import VAT and a flat €3 customs duty can apply to parcels under €150.
Not sure what applies in your country? Email support@zelxstore.com before you order and we'll tell you.
Returns
Wrong size? One free size exchange per order.
Damaged, defective or wrong item? Free replacement or full refund — no need to send it back. Email us within 14 days of delivery with photos.
Changed your mind? Return within 14 days of delivery; return shipping is paid by you.
Full details in our return & refund policy.
