Help · Returns
Returns & exchanges
Every ZELX piece is made to order for you. If something isn't right, we'll fix it — wrong size, damaged or not what you ordered.
How it works
STEP 01
Email us
Write to support@zelxstore.com within 14 days of delivery with your order number, what you'd like to do and a photo of the item.
STEP 02
We reply within a day
We check your request and send the next steps — usually within one business day. Please don't send anything back before that.
STEP 03
Fixed
Your new piece is made and shipped, or your refund goes back to your original payment method.
What we offer
One free exchange
We make your piece again in the size you need and ship it free. One exchange per order — item unworn, tags attached.
Free replacement or refund
Send a few photos and choose a new piece or a full refund. No need to send anything back.
Return within 14 days
Unworn and unwashed with tags. Return shipping is paid by you; we refund the item price once it arrives.
Good to know
What counts as proof of purchase?
Your order number — it's in your order confirmation email and in your account.
Can I cancel my order?
Yes, within 12 hours of placing it — email us with your order number. After that your piece is already in production, but you can still use a free size exchange or a return once it arrives.
Can I exchange for a different item or colour?
Free exchanges are for a different size of the same piece. For a different item or colour, return the original (unworn, tags on) and place a new order.
How long does a refund take?
For damaged or defective items, right after we confirm the issue from your photos. For returns, within 10 business days after the item reaches us. Your bank may need a few extra days to show it.
Not sure about your size yet? Use "Find your perfect size" on any product page — it compares your height and weight with our real garment measurements.
